Front Office Ambassador - Premium Healthcare Services

Join Southern Medicare as a Front Office Ambassador in the heart of Bali and become the welcoming face of our premium healthcare services. This role is perfect for dynamic professionals who thrive in customer-facing positions and are passionate about delivering exceptional service to our valued patients and guests. In this role, you'll be the first point of contact for patients, visitors, and staff, ensuring a seamless and positive experience from the moment they step into our facility.

As a Front Office Ambassador at Southern Medicare, you'll be responsible for greeting and assisting patients, coordinating appointments, and managing the front desk operations. You'll work closely with our team of healthcare professionals to ensure that every interaction is smooth, efficient, and welcoming. This is an opportunity to make a tangible difference in the lives of our patients while growing your career in the healthcare industry.

Located in the vibrant city of Denpasar, Bali, Southern Medicare offers a unique and dynamic work environment. With its rich culture, stunning landscapes, and warm hospitality, Bali provides the perfect backdrop for a fulfilling career. Join us and be part of a team that is dedicated to providing premium healthcare services with a personal touch.

📋 Tanggung Jawab Pekerjaan

• Welcome and greet patients, visitors, and staff with a warm and professional demeanor.
• Assist in scheduling and coordinating patient appointments using our in-house appointment scheduling system.
• Handle front desk operations, including check-in/check-out procedures, billing, and insurance verification.
• Provide information about our services, facilities, and policies to patients and visitors.
• Coordinate with healthcare professionals to ensure smooth and efficient patient flow.
• Maintain a clean and organized front desk area, including supplies and patient records.
• Assist in managing patient inquiries and concerns, escalating issues to the appropriate team members as needed.
• Contribute to the overall ambiance and comfort of our facility, ensuring a welcoming environment for all.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or front office role, preferably in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with patients, visitors, and staff.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with healthcare terminology and procedures is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• High school diploma or equivalent, with a preference for candidates with a degree in healthcare administration, business, or a related field.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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