Call Center Agent - Banking Sector (Bandung)

Join Infomedia Nusantara as a Call Center Agent in the banking sector and become the voice of our brand! This role offers a dynamic opportunity to engage with customers, provide exceptional service, and contribute to the success of our financial services. Based in Bandung, you'll be at the heart of customer interactions, using tools like CRM systems and IVR platforms to ensure seamless communication. With a focus on customer satisfaction and a commitment to excellence, this is your chance to grow in a supportive and innovative environment.

As a Call Center Agent, you'll handle inbound and outbound calls, addressing customer inquiries, resolving issues, and offering tailored solutions. You'll work closely with our team to ensure that every customer interaction is positive and memorable. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering top-notch service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate and timely information to customers regarding banking products and services.
• Resolve customer complaints and issues efficiently.
• Document customer interactions and follow up on unresolved issues.
• Use CRM systems and IVR platforms to manage customer data and calls.
• Collaborate with the team to improve customer satisfaction and service quality.
• Maintain a high level of accuracy and confidentiality in all communications.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role.
• Proven ability to handle customer inquiries and complaints effectively.
• Excellent communication skills, both verbal and written.
• Basic knowledge of banking products and services.
• Proficiency in using CRM systems and IVR platforms.
• Ability to work under pressure and meet tight deadlines.
• High school diploma or equivalent.
• Fluency in Indonesian and English.

🛠️ Keahlian

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